(Return & Exchange Policy)

Thank you for shopping at Molam.

If you are not completely satisfied with your purchase for any reason, we invite you to review our refund and return policy.

The following terms apply to any products purchased from us.

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Your Right to Cancel Your Order

• You have the right to cancel your order within 14 days without giving any reason.

• You may not cancel the order after receiving the package.

• To exercise your right to cancel, you must inform us of your decision through a clear statement. You may contact us through:

Email: molam.ae@hotmail.com
Phone: 00971561185011

We will compensate you within a maximum of 1 day for cash payments, and within 14 days for credit card payments, starting from the day we receive the returned products.
We will use the same payment method you used, and you will not incur any additional fees for this refund.

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Exchange Policy

• The product can be exchanged only at the time of delivery, in the presence of the delivery representative.

• The product must be in its original condition (unused, undamaged, with original packaging).

• Exchange is not accepted if the fabric has been tailored or altered after receipt.

• Exchange does not apply to products under special discounts or promotional offers (unless there is a manufacturing defect).

• In case of any clear manufacturing defect, the customer has the right to exchange or return the product immediately.

• The customer bears the delivery and exchange fees if the product is in good condition and the customer simply wishes to exchange it.

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Return Policy

• If the product is defective or has a manufacturing fault, the customer has the right to return it immediately without any extra charges.

• If the product does not suit you, it can be returned at the same time of delivery only, in the presence of the delivery representative.

• The customer bears the return delivery fees if the product is in good condition but does not suit them.

• The product must be in its original condition (unused, undamaged, with original packaging).

• Returns are not accepted for products that have been tailored or altered after delivery.

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Returned Products

• You are responsible for the cost and risk of returning the products to us.

• We will send a special representative to collect the product.

• We cannot take responsibility for products that arrive in a condition different from the one at the time of delivery.

• We cannot issue a refund without the actual receipt of the returned products accompanied by the purchase invoice.